Privacy policy

MorePet complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and protect your personal information. 1. Information we collect We collect what you provide: name, email, phone, pet profiles (breed, size, vaccinations, allergies, vet contact), and payment credentials. We also collect technical data: IP address, browser type, and access timestamps for security and troubleshooting. 2. How we use it Only for: booking and order communication, service delivery, payment processing, legal compliance, and improving the platform. We do not sell your information to third parties for marketing. 3. Storage Data is stored on servers in Australia. Payments are processed through Stripe (PCI-DSS Level 1 certified); MorePet never sees full card numbers. 4. Third-party processors We use: Stripe (payments), Resend (email), Cloudflare (DNS + CDN), Twilio (optional SMS). Each has a signed data-processing agreement. 5. Your rights You can request access, correction or deletion of your personal information by emailing [email protected]. We respond within 30 days. 6. Cookies We use only essential cookies: session login, language preference, CSRF protection. No third-party analytics cookies. 7. Changes Material changes are notified via email or an in-platform notice at least 14 days ahead of taking effect. 8. Contact [email protected] · Sydney NSW, Australia