Terms of service

By accessing or using the MorePet platform, you agree to these terms. 1. Platform role MorePet is a SaaS platform that connects Australian pet-care studios with their customers. We provide booking, payment and communication tools, but do not directly provide boarding or grooming — those are performed by each tenant (shop owner). 2. Accounts You must provide accurate registration information and are responsible for all activity under your account, including password security. Users under 18 must have parental consent. 3. Tenant obligations If you register as a shop owner, you commit to: holding any pet-services licence required in your jurisdiction, maintaining appropriate business insurance, complying with local animal-welfare regulations, and delivering services at the price and policy you publish. 4. Customer obligations Provide accurate pet information (vaccination, health, behaviour), pay on time, and respect the tenant's cancellation and refund policies. 5. Fees Platform subscription is monthly and cancellable at any time. Subscription does not include Stripe transaction fees from your tenant Stripe account (billed by Stripe separately). 6. Payments Customer booking payments flow directly through the tenant's own Stripe account. MorePet does not hold funds. Refunds are issued by each tenant according to their policy. 7. Termination We may suspend or terminate accounts that breach these terms, engage in fraud, or fail to pay subscription fees. You can cancel at any time and one-click export all your data. 8. Disclaimer The platform is provided "as is". We disclaim liability for tenant conduct, customer conduct, and any third-party damages. Relevant risks remain with the parties involved. 9. Governing law These terms are governed by the laws of New South Wales, Australia. Disputes are resolved in the courts of Sydney. 10. Contact [email protected]